What Is Voided Transaction

Voided transaction is the processing of cancelling transaction after a customer has successfully paid for the product or service. Void function is only those sales that are not yet batched

Difference Between Transaction Refund And Voided Transaction

Transaction refund happens after a transaction has batched, voided transaction happens before batches.


Processing and Funding - Transaction Refund

How Long Does It Takes To Void A Transaction

Before submitting the batch, the merchant can choose to void the transaction. After successfully voided the transaction, the customer's bank statement will shows (pending), and the transaction will disappear from the statement after 3-7 business day.

Note: Void only erases the original sale, there will not be an independent refund showing on the bank statement.

After batch is submited, the merchant will need to process a refund.

Updated on: 22/08/2023