> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Codepay P5 - How to Process a Refund?

# REFUND OPERATIONAL STEPS 

1. **Tap "㗊"**
* Click on the menu in the upper right corner of the homepage.


2. **Tap "Refund"**
* Click on the refund icon.


3. **Screen Prompt: "Enter Refund amount"**
* Enter refund amount.


4. **Screen Prompt: "INPUT PASSWORD"**
* Input "**990712**" to verify administrator password.


5. **Screen Prompt: "Swipe/Insert/Tap Card"**
* Swipe/Insert/Tap the customer's card or manual entry.


6. **Screen Prompt: "TEAR SLIP"**
* Make your selection based on requirements: select **"OK"** to Print Customer Copy, or select **"CANCEL"** to Print No Copy.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/5/3/9/753924c24327a800/image_1tadet5.png)

![](https://storage.crisp.chat/users/helpdesk/website/-/7/5/3/9/753924c24327a800/p5_1biadk7.png)