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# FrontAdmin - How to set happy hour promotion?

# 🍷 How to run "happy hour" marketing promotion? 

||| Do you want to boost customer traffic during off-peak hours or run a promotion during the holidays? ✨ 
||| With the **"Happy Hour"** marketing feature, you can flexibly set up **limited-time discounts**. The system executes them automatically, so your staff does not need to manually adjust prices.
||| Supports setup for **Front Station (POS)**, **Kiosk (Self-ordering)**, and **Online Order** channels together, or you can select specific channels based on your actual needs.

#### 1. What kind of discounts can you create? ✔

> **Order Discount**:
> * **Scenario:** "6% OFF the entire menu on Tuesdays."
> * **Effect:** After the customer places an order, the discount applies to the total bill.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/5/3/9/753924c24327a800/image_h80qmi.png)

![](https://storage.crisp.chat/users/helpdesk/website/-/7/5/3/9/753924c24327a800/image_ep9l8t.png)

> **Group Discount**:
> * **Scenario:** "Half price on all Desserts every day from 2-5 PM."
> * **Effect:** As long as you set the "Dessert" group, any new items added to this group in the future will automatically receive the discount without needing reconfiguration.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/5/3/9/753924c24327a800/image_19vvt1m.png)

![](https://storage.crisp.chat/users/helpdesk/website/-/7/5/3/9/753924c24327a800/image_14h3bvs.png)

> **Item Discount**:
> * **Scenario:** "Special price on 'Vanilla Ice Cream' only for today."
> * **Effect:** Precisely promote specific items that are overstocked or have high profit margins.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/5/3/9/753924c24327a800/image_1gdwixa.png)

![](https://storage.crisp.chat/users/helpdesk/website/-/7/5/3/9/753924c24327a800/image_9fv9js.png)

#### 2. Where to configure?

Please log in to the Merchant Admin Portal (Admin.fronttab.com): Go to **【Marketing】 -> 【Growth Tools】 -> 【Happy Hour】**, then click **【Create Happy Hour】**.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/5/3/9/753924c24327a800/image_dk4cgw.png)

![](https://storage.crisp.chat/users/helpdesk/website/-/7/5/3/9/753924c24327a800/image_1cqowc8.png)

Here you can flexibly set detailed rules for your Happy Hour campaign:

* **Basic Information:** Includes the English and Chinese name of the campaign, the applicable channels, and the eligible customer groups.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/5/3/9/753924c24327a800/image_1ysk9ku.png)

* **Discount Rules:** Set specific discount rates.
* For *Order Discount*, set the percentage.
* For *Group Discount*, select the participating groups.
* For *Item Discount*, select the participating items.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/5/3/9/753924c24327a800/image_gigzwn.png)

* **Duration (Cycle Management):** Set which days of the week it is active (e.g., Monday to Friday only), or set a long-term recurring cycle. The effective time range can be precise to the minute (e.g., 14:00 - 17:00).

![](https://storage.crisp.chat/users/helpdesk/website/-/7/5/3/9/753924c24327a800/image_1mvfxfb.png)

* **Quick Switch:** If you need to temporarily cancel a campaign, you don't need to delete it. Simply click **【Enable/Disable】** to toggle the status.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/5/3/9/753924c24327a800/image_hp467k.png)

* **Fast Copy:** Want to quickly start a new campaign? Click **【Copy Promotion】** and just adjust the time or dates.
* **Other Actions:** You can edit or delete added campaigns. **Note:** If a campaign is already active/live, editing is limited to adjusting the "Duration" data.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/5/3/9/753924c24327a800/image_asnjyd.png)

#### 3. Important Tips:

**🚫 Regarding "Campaign Conflicts":**

The system has intelligent alerts. You cannot have multiple Happy Hour campaigns for the **same channel, same time slot, and same item**.

> *Example:* You have already set a discount for "Vanilla Ice Cream" on the Kiosk from 3-6 PM.
> If you try to set another discount for the "Dessert Group" (which contains Vanilla Ice Cream) on the Kiosk from 4-5 PM, **the system will block it** to prevent overlapping discounts.

**⏰ Regarding "Effective Time":**

* The discount is based on the **"Time the item is added to the cart."**
* *Scenario:* The campaign ends at 5:00 PM. If a customer adds an item to the cart at 4:59 PM but checks out at 5:05 PM, **they will still enjoy the discount.**
* *Conversely:* If they add items outside the campaign hours, the discount will not apply at checkout (unless manually added by staff).
* 💡 **Crucial Step:** After configuring the campaign in the Admin Portal, don't forget to go to **Front Station -> 【More】** and tap **Sync Data**. This ensures the campaign goes live on time.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/5/3/9/753924c24327a800/image_108wjjo.png)

**💎 Regarding "Member Exclusives":**

You can set **【Eligible Customers】** in the backend, allowing you to create "Member-Only Happy Hours."

**Note:** Currently, this feature is **only supported on Kiosk and Online Order**. The **Station** does not strictly enforce member verification automatically (but staff can handle this manually).

#### 4. Store Operations & Display:

**🎊 While the Campaign is Active:**

* **Auto-Tagging:** During the active time, **Discount Tags** (e.g., X% OFF) will automatically appear next to the corresponding items on the Station, Kiosk, and Online Order menus to attract customers.
* **Upsell Works Too:** Items added via Upsell recommendation pages will also automatically enjoy the discount.

**🛒 How Staff Can Manually Adjust:**

Once a Happy Hour campaign is set, the system applies the discount automatically. However, if you encounter a special situation where you need to **remove the discount**:

* On the **Front Station** cart page, click **【···】**, select **【More】 -> 【Discount】**, and you can manually remove the corresponding Happy Hour discount.
* If an Online Order or Kiosk order enters the Station and the discount needs modification, it can be handled on the Station.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/5/3/9/753924c24327a800/image_16r20vp.png)