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# FrontAdmin - How to set spend x get a free item?

# How to set "Spend X to Get a Free Item" in the Merchant Portal?

> 🚀 **Spend X to Get a Free Item**: Using an intuitive **progress bar incentive**, this feature guides customers to add more items to their order to unlock a reward. This not only boosts your average order value but also significantly enhances customer satisfaction.

* **Smart Upsell:** The cart displays a real-time prompt like "Spend $X more to unlock a gift," using psychological cues to encourage spending.
* **Multi-Tier Incentives:** Supports tiered rewards (e.g., $30, $50, $80), attracting customers to reach for higher spending targets.
* **Omnichannel:** Works synchronously on both **Online Order** and in-store **Kiosk**.

**Follow these steps to set it up:**

### I. Login & Access

1. Enter [**admin.fronttab.com**](https://admin.fronttab.com/#/login) in your browser and log in with your merchant account and password.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/5/3/9/753924c24327a800/image_xkbqe8.png)

2. Navigate to the menu bar: **【Marketing】** ➔ **【Spend X to Get a Free Item】**.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/5/3/9/753924c24327a800/image_1dbp61i.png)

3. On the settings page, click the **【Create Promotion】** button to start.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/5/3/9/753924c24327a800/image_uvpqe7.png)

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### II. Configuration Guide

#### 1. Basic Information

* **Enable Promotion:** The toggle is on by default for new promotions.
* **Name & Channels:** Enter the **Promotion Name** (English/Chinese) and check the **Promotion Channels** (Kiosk or Online Order).
* **Eligible Customers:** You can set this to **All customers** or restrict it to **Members only** to drive member registration.

#### 2. Free Item Rules (Multi-Tier Support)

* **Set Threshold:** Enter the **Minimum spend** amount (e.g., $30).
* **Select Gift:** Click **Select** to choose the corresponding free item from your menu.
* **Advanced Play:** Click **【+ Add another】** to set higher tiers (e.g., Spend $30 get Spring Rolls, Spend $60 get Fried Chicken).
* *Note: Customers who qualify for a higher tier can choose a lower-tier gift if they prefer, but they are limited to one gift per order.*

#### 3. Promotion Period

* Set the **Days Of Week** (e.g., Mon-Sun) and the specific **Time Period**.
* Select **Dates Available** or check the **Long Term** box.
* After reviewing, click **【Save】**.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/5/3/9/753924c24327a800/image_1ozdsmo.png)

![](https://storage.crisp.chat/users/helpdesk/website/-/7/5/3/9/753924c24327a800/image_1xf7bzc.png)

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### ⚠️ Must-Read: Checklist for Activation

To ensure the promotion appears correctly on your **Kiosk**, please follow this order:

1. **Backend Configuration:** Complete the steps above in the Admin Portal.
2. **Manual Sync:** After saving in Admin, go to **Front Station -> More** and tap **"Sync Data."** This pushes the new promotion to the **Front Kiosk**.

---

### III. Channel Display

**1. Online Order Display**
![](https://storage.crisp.chat/users/helpdesk/website/-/7/5/3/9/753924c24327a800/image_1g7tj4o.png)

**2. Front Kiosk Display**
![](https://storage.crisp.chat/users/helpdesk/website/-/7/5/3/9/753924c24327a800/image_1xbrdg2.png)

### 💡 Important Notes

* **Threshold Calculation:** The "Minimum spend" is calculated based on the **amount after discounts**. If a customer uses a coupon or removes items, dropping the total below the threshold, the system will automatically remove the gift from the cart and show a notification.
* **Progress Bar:** When a customer is close to the next tier, the progress bar automatically updates the target to help you "close the deal."
* **Scope:** This feature is designed for customer self-ordering (Kiosk/Online). If you want to give free items manually at the **Station**, simply create a $0.00 price item in your menu and add it to the order directly.