> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.zbspos.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# FrontEats - How to process a refund for an online order on Fronttab?

Steps:

1. Navigate to the order details page and locate the order you wish to refund, then click on the order to view its details.
![Order](https://storage.crisp.chat/users/helpdesk/website/753924c24327a800/image_179qtf8.png)

2. On the order details page, click on the "Refund" option.
![Refund](https://storage.crisp.chat/users/helpdesk/website/753924c24327a800/image_1axnt06.png)

3. Confirm the refund amount, reason for the refund, and refund method.
![Refund Amount, Refund Reason, Refund Method](https://storage.crisp.chat/users/helpdesk/website/753924c24327a800/image_13yakau.png)

4. Submit the refund request. The system will process your refund request and update the order status and payment information accordingly.
![Processing Refund](https://storage.crisp.chat/users/helpdesk/website/753924c24327a800/image_1un6867.png)