> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.zbspos.com/sitemap.xml
> Use this file to discover available pages before exploring further.
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# FrontEats - How to send marketing SMS?

# How to Send Marketing SMS (Bulk SMS Sending) ?

> **🚀 The SMS Marketing function** allows you to precisely send promotional or event information to your customers, strengthening refined operations and user marketing, and boosting customer visits/ordering rates.

**Specific steps:**

### I. Feature Entry

Please log in to the Front's merchant dashboard: [Admin.fronttab.com](Admin.fronttab.com)

* Navigate to **[Marketing] → [SMS Marketing] → [Bulk SMS Sending]**

![](https://storage.crisp.chat/users/helpdesk/website/-/7/5/3/9/753924c24327a800/image_nj0je8.png)

![](https://storage.crisp.chat/users/helpdesk/website/-/7/5/3/9/753924c24327a800/image_115h7l6.png)

### II. SMS Editing

1.  **SMS Content**
* **Copy:** Please enter your marketing copy, limited to 160 characters.
* **Link:** If the activity involves online ordering, you can use the "**Online Order Link**" button to insert an ordering link, making it convenient for your customers to click and navigate.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/5/3/9/753924c24327a800/image_17yboct.png)

2.  **Sending Time Selection**
* **[Send Immediately]:** Send the SMS right away.
* **[Timed Transmission]:** Set a specific time for sending. It is recommended to choose a time **before peak dining hours** to maximize the effect.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/5/3/9/753924c24327a800/image_gorv9.png)

3.  **Precise Member Filtering**
    The system supports a combination of "**Member Range**" and "**Customer Tags**" filtering to help you achieve refined customer operations.

| Filtering Condition | Purpose |
| ---- |
| **Member Range** | **With/Without Points:** Targeted attraction of new/returning customers. **Point Balance:** Formulate differentiated marketing strategies. **Activity Status:** Promptly win back low-activity customers. |
| **Member/Customer Tags** | Further target your audience (e.g., "High Spender," "Regular Customer"). You can select 1 or more tags for precise filtering. |

> **Friendly Reminder:** The relationship between "Member Range" and "Customer Tags" is **AND-based** (must *simultaneously* meet both). Only members who satisfy all your set conditions will receive the marketing SMS.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/5/3/9/753924c24327a800/image_153ukzf.png)

![](https://storage.crisp.chat/users/helpdesk/website/-/7/5/3/9/753924c24327a800/image_es9hwb.png)

4.  **Submission and Confirmation**
* **Preview:** Please carefully check the "**SMS Sample**" on the right side to confirm the copy and link are correct.
* **Send:** Once confirmed, click the "**Submit**" button to complete the bulk SMS sending.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/5/3/9/753924c24327a800/image_1xbpmtg.png)

### III. Viewing Sending Results

* In the SMS Marketing list, you can check the **content, sending status (successful/failed), and detailed information** of sent SMS messages at any time, and you also have the option to **Resend** the message.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/5/3/9/753924c24327a800/image_ecn0hp.png)