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# FrontStation - How to Refund/Void order?

# How to Refund/Void order on FrontStation?

> Currently, there are two supported ways to handle reversals or returns: Void or Refund. You can choose the appropriate method based on your specific needs.

###### The difference between Void and Refund:

**Void:**

* Only supports the entire card order to cancel the payment

* Applicable to credit card and debit card transactions

* Must be completed before the transaction settlement (Batch) (usually on the same day)

* Does not involve the actual flow of funds

* ${color}[#f90b0b](If the operation of Void involves a card transaction，you do not need to swipe the card again when canceling)

**Refund:**

* Supports order refunds for the entire order，or partial refunds

* Applicable to credit card and debit card transactions，as well as cash payments

* Can be performed before and after the transaction settlement (Batch) (no time limit)

* Involves the actual return of funds

* ${color}[#f90b0b](If the operation of Refund involves a card transaction，you also need to swipe the card again when refunding，so the store must ensure that the customer is on site to operate the refund in time)

###### Example Void/Refund

**Example ①:** Assume that there is a total amount of $100 for a credit card order today，and it occurs before the transaction batch of the day (the batch is not completed)，and this order needs to be refunded.

**Void:**

After the Void is performed on the same day，$100 will be refunded to the customer and the entire order will be canceled.

**Refund:**

If the entire order is refunded，enter $100 for the Refund amount，and you need to swipe the card again on the credit card machine to return it，and $100 will be returned to the customer here;

If you only want to process a partial refund， then for example，enter $50 for the Refund amount，and after swiping the card on the credit card machine，$50 will be returned to the customer.


**Example ②:** Assume that there is a transaction payment today that includes cash payment and card payment，with multiple payment methods，and the total order amount is $120，of which $100 is cash payment and $20 is card payment，and it occurs before the transaction batch of the day (the batch is not completed)， and the order needs to be refunded.

**Void:**

After the Void is performed on the same day， only the card payment amount of $20 is operated，and the entire order card payment amount of $20 is refunded and the bank card payment part is cancelled.

**Refund:**

Supports the refund of the entire order，including the refund of $100 in cash and the refund of $20 by card. For partial refund，edit the amount when refunding，such as $20，and then refund $20.

**Note:** Refund involves a partial refund by card，which requires another card swipe (so the customer must be on site to operate the card refund in time).

${color}[#f90b0b](It is recommended that you click the video below to view the detailed operating steps ✨)

${youtube}[How to issue a void/refund](1rez-uuxKII?si=DsAduZvB3-hkmhBa)