How to Refund/Void order on FrontStation?

On FrontStation， there are currently two refund methods supported，Void of order or Refund of order. You can decide the refund method based on the actual nature of the refund order.

The difference between Void and Refund:

**Void: **

• Only supports the entire card order to cancel the payment

• Applicable to credit card and debit card transactions

• Must be completed before the transaction settlement (Batch) (usually on the same day)

• Does not involve the actual flow of funds

• If the operation of Void involves a card transaction，you do not need to swipe the card again when canceling

**Refund: **

• Supports order refunds for the entire order， or partial refunds

• Applicable to credit card and debit card transactions，as well as cash payments

• Can be performed before and after the transaction settlement (Batch) (no time limit)

• Involves the actual return of funds

• If the operation of Refund involves a card transaction，you also need to swipe the card again when refunding，so the store must ensure that the customer is on site to operate the refund in time

Example Void/Refund

Example ①: Assume that there is a total amount of $100 for a credit card order today，and it occurs before the transaction batch of the day (the batch is not completed)，and this order needs to be refunded.

**Void: **

After the Void is performed on the same day，$100 will be refunded to the customer and the entire order will be canceled.

**Refund: **

If the entire order is refunded，enter $100 for the Refund amount，and you need to swipe the card again on the credit card machine to return it，and $100 will be returned to the customer here;

If you only want to process a partial refund， then for example，enter $50 for the Refund amount，and after swiping the card on the credit card machine，$50 will be returned to the customer.

**Example ②: ** Assume that there is a transaction payment today that includes cash payment and card payment，with multiple payment methods，and the total order amount is $120，of which $100 is cash payment and $20 is card payment，and it occurs before the transaction batch of the day (the batch is not completed)， and the order needs to be refunded.

**Void: **

After the Void is performed on the same day， only the card payment amount of $20 is operated，and the entire order card payment amount of $20 is refunded and the bank card payment part is cancelled.

**Refund: **

Supports the refund of the entire order，including the refund of $100 in cash and the refund of $20 by card. For partial refund，edit the amount when refunding，such as $20，and then refund $20.

Tips: Refund involves a partial refund by card，which requires another card swipe (so the customer must be on site to operate the card refund in time).

Order Void Operation:

1. You need to click the order that needs to be refunded under the system [Orders] module，and then the order details page will pop up. Click the [Void/Refund] button on the page to pop up the refund page.

2. On the Void/Refund page， you can see the Void button in the bank card payment part. Click the Void operation.

3. Confirm the refund amount，fill in the reason for the refund，and click the Void button.

4. After the Void is successful，the payment by credit card is also voided. At the same time，on the [CreditCard] page， the color of the voided order is orange，and then a deletion line is displayed，as shown in the figure.

Order Refund Operation:

1. You need to click the order to be refunded in the system [Orders] module，and then the order details page will pop up. Click the [Void/Refund] button to pop up the refund page.

2. On the Void/Refund page， you can see the Refund button for cash payment and bank card payment. Click Refund to refund the card payment.

3. After confirming the refund amount and filling in the reason for the refund，click the Refund button.

4. After the refund is successful，the refunded payment is also returned. At the same time， the credit card part is involved. On the [CreditCard] page，the color of the refunded order is orange，as shown in the figure.

Updated on: 09/07/2025