Duplicated Sale Letter

The letter sent to the merchant concerning a transaction that is on hold is known as a duplicate sale letter. This occurs when a customer makes two purchases with the same amount on different dates on the same credit card. The second transaction is automatically set to hold by the system since it recognizes it as an operation fault.

The letter will shows two transaction date, sales amount, and the last 4 digits of the credit card number.

What To Do

If both transactions are legit, the merchant has to provide receipts for both transactions to the merchant service for reprocess.

The reprocessing deadline is one month after the transaction date. The authorization code for this on hold transaction will expire after a month and cannot be reprocessed.

Updated on: 23/08/2023