What Is Transaction Refund

Transaction refund is the process of returning funds to the customer who has already paid for the product or service.

Difference Between Transaction Refund And Voided Transaction

Transaction refund happens after the sale has settled, voided transaction happens before the sales batch.

Processing and Funding - Voided Transaction

When Will The Customer Receive The Refund

After the refund is settled with the batch, the refund will be issued back to the customer's credit card account in 5-7 business days.


If the customer didn't received the refund after the expected deadline, please contact merchant serivce for assistance.

How To Process A Refund

If the merchant has the full card number and expiration date of the transaction that needs to be refunded, the merchant can process the refund on the terminal or pos system.

If the merchant didn't have the full card number and expiration date, the merchant can contact merchant service to request the full card number and process refund on the terminal or pos system.

Updated on: 22/08/2023